POSITION: Customer Service & Administration Assistant
HOURS: MON – FRI 8:30-4:30
SALARY: Competitive $55k-$60k p.a.
PRIMARY OBJECTIVE: Internal support to General Manager. Provide medium-level sales & administration support to internal & external customers.
OVERVIEW:
BCP Media is in an exciting growth period and is eagerly looking to expand our team! Are you an assertive, confident team player that is looking for a new challenge? This role will be the perfect opportunity for you! Our customer service assistant works closely assisting the general manager in the day-to-day tasks outlined below. You will be able to nurture your communication skills, internal sales skills and e-commerce knowledge in a supportive environment.
A successful candidate will need to have a natural high attention to detail way of thinking and an adaptable style of working. BCP media’s success partially stems from its tried and tested behind the scenes systems and it’s important that our staff members can replicate the quality of work our customers have grown to love and expect. We have a fast pace environment that runs smoothly when all our team members are consistently present and working hard together to hit internal KPI’s and customer satisfaction. If you think you’d be an asset to our growing team please keep reading the finer details and apply!
ABOUT THE COMPANY
As a trusted hardware supplier, BCP Media partners with market-leading manufacturers to help businesses across Australia drive productivity. We specialise in supplying printed and blank labels, label printers, thermal transfer ribbons, barcode scanners, software and more.
ACCOUNTABILITIES
- As the first point of contact for customers, to always be dressed and present oneself in a professional manner.
- Provide administrative support to the General Manager and customer’s professional point of contact.
- Provide backup if required to Warehouse to ensure lead times and customer’s expectations regarding product and delivery are met.
- Provide pro-active advice to customers on any delays or revised dates regarding the delivery of their orders.
- Perform general administrative office duties.
- Maintain customer database and product database including pricing schedules to ensure accurate quoting, invoicing, and sales reporting.
KEY RESULT AREAS
- Company profitability
- Customer satisfaction and feedback.
- Adding value to the organisation through increased productivity and efficiency
- Being part of a small team that supports each other.
KNOW HOW / EXPERIENCE
- Minimum 2 years of internal sales or customer service experience.
- Proficient computer skills, including Microsoft Office Suite.
- Minimum 1-year experience using MYOB including order entry, creating new inventory codes, invoicing, and reporting.
KEY ATTRIBUTES REQUIRED
- Energetic & enthusiastic
- Results orientated & customer focused
- Initiative and capability of working without supervision
- Pro-active with the ability to contribute to the performance and profitability of the business
- Sound decision-making capabilities
- Be a self-motivated, quick learner, with a can-do attitude.
- High calibre communication, interpersonal & influencing skills
- Strong work ethic and willingness to go above and beyond to achieve results, contributing to the team
- Detail-oriented with a good structural process-based approach to planning, time management, and follow-up and negotiation skills
- Must be capable of working to deadlines
- High level of accuracy and attention to detail
- Reliable
OPERATING ENVIRONMENT
- Competitive Media Distribution
- We are currently experiencing a significant, sustainable expansion phase with the implementation of an e-commerce site.
DETAILED JOB DESCRIPTION
Key Responsibilities for this position include but are not limited to:
- Answering customer enquiries and following through on customer requests in a timely manner.
- Timely correspondence with customers via email and phone regarding product availability, delivery status, and order confirmation.
- Customer and supplier liaison
- Responding to all customer enquiries regarding product information, pricing, availability, delivery schedules and backorders.
- Processing of customers’ orders
- Ordering products as required
- Preparing quotations for customers
- Assist with mail – as required
- Processing credit card payments
- Updating and maintaining customer files (including samples).
- Assist in the preparation and distribution of marketing material
- Provide support to customers in absence of the general manager
- Assist in the reordering of stock where required
- Continuing to develop/update existing and new work processes
- Maintain product on e-commerce site including uploading brochures and price checking.
- Liaise with warehouse members in relation to shipments or stock enquiry issues.
- General office duties, e.g., filing, ordering of stationery, general office cleaning
General
- Oversee supply chain to ensure that product is shipped and is delivered to the customer in a timely & efficient manner, where necessary pro-actively contact customer to advise of delays in delivery
- Assist general manager as required.
- Other ad hoc duties as required.
- Due to the small team structure, staff members are required to fill in for other team members
when they are away on Personal Leave or Annual Leave.
This includes but is not limited to, assisting in the Warehouse, despatching, packing, invoicing orders and lifting boxes up to 15kg.
Qualifications
Typically, incumbents would have some experience in an office/sales environment.
APPLY NOW
Email Katrina